Return & Refund Policy

At WEARXLAB, customer satisfaction is our top priority. Backed by a dedicated team of skilled craftsmen and advanced production technology, we are committed to delivering premium-quality custom apparel with exceptional attention to detail.

Although we strive for perfection in every order, we understand that mistakes can occasionally happen. If there is an issue with your order, please contact us within 60 days of receiving your package, and we will work quickly to make it right.

Our Do-It-Right Guarantee

If your order contains products that are materially different from your approved design, incorrectly printed, embroidered, or produced on the wrong item, we will gladly offer one of the following solutions:

Free replacement
Full refund
Partial refund

depending on the situation and your preference.

If we are unable to successfully reproduce or correct the affected item(s), a refund will be issued for those products.

Refunds are typically processed within 1–2 business days after returned items are received and inspected.

Return Conditions

Items must be returned within 60 days of delivery.
Customers are responsible for returning products in accordance with our return instructions.
If your order was shipped using DHL Express Shipping, the original shipping fee will also be refunded in approved return or exchange cases related to product defects or errors.
Non-Defective Returns

Because all products are custom-made and personalized specifically for each customer:

Returns for non-defective items are subject to a $20 customization/restocking fee per item.

Order Cancellations

All personalized items are made-to-order.

If you would like to cancel your order, please contact us as soon as possible with:

Your order number
Reason for cancellation
Cancellation Terms
Orders that have not entered production may be canceled with minimal processing fees.
Orders that have already entered production are subject to a $20 restocking/customization fee per item.

Refund Processing Time

Approved refunds will be credited back to the original payment method used during checkout.

Please note:

Shipping fees are generally non-refundable unless the issue was caused by our mistake.
After your refund confirmation email is sent, it may take:
7–10 business days for funds to appear in your account
Additional time depending on your bank or payment provider

Important Disclaimers

All sales are considered final after 60 days from delivery date.
WEARXLAB products are independently designed and manufactured custom apparel.
Our products are not affiliated with, endorsed by, or officially connected to any professional sports league, team, manufacturer, or brand unless explicitly stated.
WEARXLAB reserves the right to update or modify this policy at any time without prior notice. Any updates will be posted on this page.